James -
In the laptop repair graph, it appears that Toshiba and Apple have mistakeningly been transposed. Apple in fact has the least amount of repairs in the laptop/notebook category as well. I just verified this on Consumer Reports website.
As you mention, they also have the best ratings in the tech support department. Scoring a 76 and 84 (out of a possible 100) in the desktop and laptop categories respectively.
Steve Jobs is the CEO of Apple for a reason. He is a visionary with the presience to make difficult, unpopular decisions for the longterm growth of the company. A software only company in five years. Poppycock!
Total Cost of Ownership (TCO), Is Not Just A Buzzword Anymore
Apple Computer: Software Only in Five Years