Apple does not "support" Windows. From the Boot Camp page:
"Apple Computer does not sell or support Microsoft Windows."
Apple hardware runs Windows and Apple now makes a product that will help you do it, but officially Apple does NOT as you say, "sell[s] hardware that it is going to officially allow and support Windows to boot."
My Mom's iMac support questions are a breath of fresh air compared to my Mother in law's Windows PC questions. These are great tips, but I think most of us could use more help in the "not knowing how to diplomatically explain to your 295 lb. father in law that you don't do Windows" area.
Unreal: Apple Officially Supports Windows with Bootcamp
Setting Up Your Parents On A Mac